Privacy Policy

1. Introduction

Welcome to Dwello ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

We collect the following information that you voluntarily provide:

• Email Address: Required for newsletter subscription and guide delivery
• User Type: Optional information about your role (MHP operator, landlord, property manager, etc.)
• Newsletter Preferences: Your consent to receive weekly insights and updates

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location data
• Browser type and version
• Pages viewed and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use your information for the following purposes:

• Guide Delivery: To send you the free guides you requested via email
• Newsletter Distribution: To send weekly insights, tips, and updates about property management
• Service Improvement: To understand which guides are most popular and improve our content
• Communication: To respond to your inquiries and provide customer support
• Legal Compliance: To comply with applicable laws and regulations

4. Third-Party Service Providers

We use the following third-party services to operate our website and deliver our services:

4.1 ConvertKit

We use ConvertKit to manage our email newsletter and subscriber list. Your email address and preferences are stored on ConvertKit's servers. ConvertKit's privacy policy: https://convertkit.com/privacy

4.2 SendGrid

We use SendGrid to send transactional emails (guide delivery). Your email address is processed through SendGrid's systems. SendGrid's privacy policy: https://www.twilio.com/legal/privacy

4.3 Vercel

Our website is hosted on Vercel. They may collect technical information like IP addresses and usage data. Vercel's privacy policy: https://vercel.com/legal/privacy-policy

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With ConvertKit and SendGrid as described above
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Unsubscribe from our newsletter at any time

To exercise any of these rights, please contact us using the information in Section 11.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Email Address: Retained until you unsubscribe or request deletion
• Downloaded Guides: We track which guides you downloaded for service improvement, retained indefinitely unless you request deletion
• Website Analytics: Aggregated and anonymized data may be retained indefinitely

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: connect@dwellopay.com
• Mailing Address: S Custer Rd, McKinney, TX 75070
• Website: dwellopay.com

12. Unsubscribe

You can unsubscribe from our newsletter at any time by:

• Clicking the "Unsubscribe" link at the bottom of any email we send you
• Visiting our unsubscribe page
• Contacting us directly at connect@dwellopay.com