Privacy Policy

Last Updated: January 8, 2026

1. Introduction

Dwello LLC ("Dwello," "we," "our," or "us") operates a software platform that enables digital rent payments and related services for property owners, property managers, and residents. We are committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our applications, or interact with our services.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide

  • Contact information such as name, email address, and phone number
  • Account and profile information
  • Communications and support inquiries

2.2 Financial Information

When you choose to make or receive payments through Dwello, we may collect or access limited financial information necessary to provide our services. This may include bank account details, account ownership information, and payment-related data.

Dwello does not collect or store bank login credentials. Financial information is securely processed through third-party financial data providers and payment processors.

2.3 Automatically Collected Information

  • IP address and general location information
  • Device and browser information
  • Usage data such as pages viewed and interactions with our services

3. How We Use Information

We use information to:

  • Provide, operate, and improve our services
  • Enable rent payments and related transactions
  • Verify accounts and prevent fraud
  • Communicate with users and provide support
  • Comply with legal and regulatory obligations

4. Third-Party Service Providers

We use third-party service providers to support our operations, including:

  • Financial data connectivity providers (such as Plaid) to securely connect bank accounts for payment initiation and verification
  • Payment processors to process ACH, card, or other payment transactions
  • Infrastructure and hosting providers to operate our platform
  • Email and communication providers to send service-related communications

These providers process information only as necessary to perform services on our behalf and in accordance with their own privacy policies.

5. Data Sharing and Disclosure

We do not sell personal information. We may share information only:

  • With service providers as described above
  • To comply with legal obligations or lawful requests
  • In connection with a business transaction such as a merger, acquisition, or asset sale

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce agreements. Financial and payment-related data is retained only as required to operate payment services and meet regulatory obligations.

7. Security

We implement administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, or misuse. While no system is completely secure, we take reasonable measures appropriate to the nature of the data we process.

8. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or request a copy of your personal information
  • Request correction or deletion of information
  • Object to or restrict certain processing
  • Withdraw consent where applicable

Requests may be submitted using the contact information below.

9. Consent

By using Dwello and, where applicable, linking a bank account through third-party providers, you consent to the collection, use, and processing of information as described in this Privacy Policy.

10. Children's Privacy

Dwello services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the "Last Updated" date above. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: